Services & Support

Deploy our products and solutions quickly and effortlessly with expert planning, consulting and integration services.

Ensure smooth operations with full support, integration and training services.

Professional Services and Consulting

“Long term expert assistance, tailor-made”

Our dedicated team advises and supports customers throughout the entire product lifecycle. Our experts help you launch, from concept to final deployment, including the design, installation, configuration and deployment phases with a product evolution plan.

Anevia products are flexible and interoperable, and can be used with any software and any video format. Project & Deployment services include :

•Analysis, Architecture, Dimensioning
•Project Management
•Installation, Configuration
•Migration
•System Integration
•Functional and performance testing
•Training

 

Support and Maintenance

“Effective, timely and smart answers to all issues”

We have always invested in our technical support teams to ensure the best customer service possible. We guarantee fast answers to all requests and provide optimal support for our products and software solutions.

Flexible and agile, our teams aim to keep the software and equipment implemented in perfect operational condition, and to guarantee the quality and continuity of service. Anevia implements sustainable production systems and provides long-term support, constantly bringing you the latest developments and innovations: It is our service and performance guarantee.

Responsiveness, availability and commitment are the cornerstones of our dedicated support service offering:

Service desk & Operations:
• 8/5 and 24/7 service desk
• Web portal
• Docs and Updates download
• Enterprise Cloud Monitoring
• Technical Account Management

Cloud Services:
• Real time visibility and monitoring on the implemented material
• Dimensioning solutions independently
• Data management in Documented Reporting
• Full access to release notes and documentation

 

Training and Courses

“Giving users the best of our solutions”

Our team offers a complete range of training courses, all of which are tailored to each product and solution provided. Our training courses are designed to help users become autonomous and make the most of Anevia’s products and services in their specific environments and architectures.

We constantly update our training courses with the latest technical developments and innovations. We recommend them for engineers, project managers, installation teams and customer support functions. The courses provide a combination of theoretical knowledge and practical application to give the participants a complete and evolving skill set.

Our face-to-face training approach delivers a very high quality of knowledge transfer. Our trainers’ technical experience and business expertise lead to many successful deployments worldwide. We offer different levels of training, each being validated by a certification.