Authored by Stacie Desplanques, Vice President Product Marketing
We all love these feel-good stories where the smaller guy wins the top spot. This is precisely what Switzerland’s netplus.ch accomplished, by being voted N°1 TV operator and internet provider in the 2017 edition of the Bilanz Telekom Rating, Switzerland’s annual consumer satisfaction survey for telcos.
A 35-employee triple play operator in Suisse Romande (the French speaking region of Switzerland), netplus.ch ranked well ahead of its competitors offering similar services.
OTT infrastructure: quality first
So, what made the difference? For a start, Switzerland is a quality-driven market, where customers demand stable and reliable premium TV services. Large investments in cable infrastructure (DOCSIS) and fibre were made in major urban areas of the country as early as 2006, making it possible for operators to propose replay and network recording features, which have become must-haves for any TV offer in Switzerland. netplus.ch recognized the consumer demand for modern TV services and responded with an innovative offer that has propelled the company to where they are today.
The Cloud DVR advantage
netplus.ch is a long-standing Anevia customer. In fact, the netplus.ch – Anevia partnership started over ten years ago with a Flamingo headend in an IPTV infrastructure and gradually grew from there. Early in 2017, netplus.ch decided to migrate its existing IPTV cloud DVR service to OTT infrastructure, and in the process selected Anevia’s EDS storage technology which they use to build their ‘Un Peu’, ‘Beaucoup’ and ‘A la Folie’ TV packages.
On top of this technology, the company also uses its own IT infrastructure as a private cloud for its customers’ archiving use. By controlling the entire workflow in-house, netplus.ch offers the highest possible level of reliability. Also, a multi-site organisation, on two separate locations, gives netplus.ch an optimal level of redundancy and further improves the infrastructure’s overall availability.
This multi-site architecture adds another valuable benefit as well. This is because maintenance operations can be carried out during the day on one site, while the other site maintains top-level service for all users.
This setup allows netplus.ch to guarantee an extremely high level of availability and provide in-demand features such as multiscreen recordings and replays, or scheduling recordings from a smart phone. Something that the 10.000 consumers consulted for the Bilanz survey clearly didn’t fail to notice!